Case story, PDF
Get the Ken Blanchard case story
Most integration comparisons are decided on features. This one was decided on how little attention the thing would need afterwards: Blanchard trains 150,000 people a year worldwide with an IT team small enough that any high-maintenance system was unaffordable in practice. Five pages on the constraint that shaped the shortlist, the older NAV version that narrowed it further, and why support who had used the ERP mattered more than any feature. One short form, yours on the next page.